Privacy Policy

Article 1 — Purpose of This Privacy Policy

The NOTE Group is committed to the reliable protection of personal information entrusted to us by our customers, and to providing ongoing assurance of security and trust to all individuals whose information we handle.

Article 2 — Information We Collect

(1) Information provided directly by you

Name, address, telephone number, email address, date of birth, gender, information submitted via forms, and other information necessary for the provision of our services.

(2) Information obtained lawfully from third parties

Data lawfully obtained by referrers, intermediaries, partner companies, and package recipients acting under appropriate authority.

(3) Information related to your use of our web services

Name, address, telephone number, email address, age group, date and time of use, service plan, and similar details. Credit card information is handled solely through third-party payment services and is not retained by the NOTE Group.

(4) Information submitted in connection with job applications

Name, age, date of birth, address, telephone number, email address, and documents submitted at the time of application (e.g., résumé, work history). Please note that submitted documents will not be returned.

(5) Information related to your use of our websites

Device information, log data, cookies, anonymous identifiers, location data, IP addresses, device identifiers, and similar technical information.

Article 3 — How We Use Your Information

The NOTE Group uses personal information for the following purposes:

1. Communicating with customers regarding reservations
2. Providing services, products, and information
3. Providing services and products of partner companies
4. Conducting marketing activities
5. Analyzing data to improve our services and products
6. Conducting and sending customer satisfaction surveys
7. Communicating with job applicants and evaluating candidates
8. Enforcing our website terms of use
9. Protecting our services and our customers
10. Any other purposes communicated to you in advance

Article 4 — How We Handle Your Information

The NOTE Group implements necessary and reasonable security measures to prevent the leakage, loss, misuse, alteration, or unauthorized access of personal information entrusted to us. All transmitted and received information is protected using SSL encryption.

When any part of our operations is outsourced to external parties, we exercise appropriate oversight of those parties to ensure the security of personal information.

Article 5 — Disclosure of Personal Information to Third Parties

The NOTE Group will not disclose or provide your personal information to third parties, except in the following circumstances:

• When sharing with relevant agencies in order to respond to your inquiry
• When necessary for the provision or improvement of services to facility operators (e.g., NIPPONIA accommodation operators)
• When you have given your consent
• When required by law
• When necessary to protect the life, body, or property of an individual
• When particularly necessary to improve public health or promote the sound development of children
• When necessary to cooperate with a national or local government body, or a party commissioned by such a body, in carrying out duties prescribed by law
• When sharing to the extent necessary in connection with outsourcing arrangements (with appropriate oversight of the outsourced party)

Article 6 — Joint Use of Personal Information

For the purpose of providing and improving our services, the NOTE Group may share personal information jointly with NIPPONIA accommodation facility operators.

Controller responsible for joint use

NOTE Inc.

Address

18-1 Nikaichō, Tanba Sasayama City, Hyogo 669-2331, Japan

Representative

Takefumi Fujiwara

Article 7 — Compliance with Laws and Regulations

The NOTE Group complies with the Act on the Protection of Personal Information and all other applicable laws, regulations, and guidelines, and strives to manage and operate personal information appropriately.

Article 8 — Your Rights

You have the right to request disclosure, correction, suspension of use, or deletion of your personal information held by the NOTE Group. Upon verification of your identity, we will respond to such requests within a reasonable period of time.

Article 9 — Contact

For questions about this Policy, or to request disclosure, correction, deletion, or suspension of use of your personal information, please contact us at:

Contact

NOTE Inc. — Personal Information Inquiry Desk

Address

18-1 Nikaichō, Tanba Sasayama City, Hyogo 669-2331, Japan

Inquiry Form

Contact Form

Article 10 — Changes to This Policy

The NOTE Group may revise this Policy from time to time in response to changes in applicable laws or other circumstances. Any revisions will be published on this website. Updated versions of this Policy take effect from the date of publication.